Terms & Conditions
Service Description:
LPS Luxe Paradise Select (hereinafter, “our company”, “we”, “us”, “LPS”) acts solely as an intermediary between clients (hereinafter, “you”, “guest”) and property management companies (hereinafter, “PMC”) to facilitate the search and booking of vacation rental properties.
1. Use of Service:
By using our services, you agree to receive text messages, emails, and calls from our company for purposes including but not limited to rental availability, reservation confirmation, notifications, promotions, and customer support. You also acknowledge and accept that standard message and data rates may apply for these communications according to your mobile carrier's terms and conditions. Any charges incurred as a result of these communications are your sole responsibility.
Clients are responsible for providing accurate and complete information during the booking process, including contact details and payment information.
LPS reserves the right to refuse service to any user or cancel any booking at its discretion, without providing a reason. This includes, but is not limited to, instances where the user fails to comply with the terms and conditions outlined herein, provides false or misleading information, engages in prohibited activities, or behaves in a manner deemed inappropriate or harmful to the company, its affiliates, or other users. In such cases, and when a reservation has been made, payments made by the user may be refunded, less any applicable fees or penalties, at the discretion of LPS.
2. Terms of property:
The properties listed on our platform are owned by third-party property management companies, and we do not own or manage any of the properties listed.
As we do not own or physically inspect the properties listed, we are not liable for the conditions of the property. All available property information and pictures are provided to the client before booking.
Unless explicitly stated otherwise, pets are not permitted on the rental properties.
The location of the property will not be disclosed to prospective clients until after booking. This measure is implemented to honor the privacy and security concerns of both property owners and existing guests. Upon confirmation of the booking, clients will receive a partial address of the rental property. The full address will be provided to clients approximately one week prior to the check-in date.
We strive to provide accurate and up-to-date information about each rental property, including amenities, features, and location details. However, we cannot guarantee the accuracy of all property descriptions, as they are provided by the property management companies. Clients are encouraged to verify any specific details or inquire further before booking.
3. Communication and Terms Post-Booking
After the client selects a property, our company will proceed with the reservation acting on behalf of the client, thus accepting all terms and conditions established for the rental property chosen. Additionally, we will provide our contact information as the primary means of communication.
All subsequent communication pertaining to the rental property and reservation details shall be conducted through our company, acting as intermediaries between the client and the respective PMC.
Clients will receive a confirmation email containing details of their reservation, including property information, booking dates, and any applicable fees. It is the client's responsibility to review the booking details for accuracy and notify us immediately of any discrepancies.
Clients are responsible for adhering to the terms and conditions set forth by the PMC, including any rules or regulations specific to the rental property, cancellations, and/or changes to their reservation.
Clients are required to promptly sign and return any necessary paperwork provided by our company or the respective PMC in relation to the booking of the rental property. Failure to do so may result in delays or cancellation of the reservation.
In rare instances, the PMC may require to contact the client directly. In such cases, our company will facilitate the exchange of contact information between the client and the PMC. The client agrees to cooperate with the PMC as necessary, understanding that this direct communication does not supersede or replace our business relationship as facilitators in the booking process.
4. Payment Procedures:
Prices and availability of properties are subject to change dependent on circumstances and are not guaranteed until we have received appropriate electronic authorization and your credit card has been successfully charged.
Payment methods accepted are Visa, MasterCard, and American Express. Clients will receive a credit card authorization form via email upon deciding on a rental, facilitating the secure and encrypted submission of their payment information through a trusted third-party company.
To ensure privacy and security, credit card details provided to LPS will be securely stored for a maximum period of 30 days and will be automatically deleted thereafter, safeguarding against unauthorized access or future use. Please note that while we do not retain this information beyond the specified timeframe, the PMC may securely store the payment method for the purpose of processing the balance due before check-in. It is the client’s responsibility to inform of any changes in the payment method to ensure the reservation is not cancelled due to failed payment processing.
It is imperative that the name on the credit card used for booking aligns precisely with the name of the individual completing the reservation, ensuring accuracy and compliance with financial regulations. In certain instances, it may be necessary to present the credit card used for booking at the time of check-in.
In compliance with industry standards for data security, we exclusively utilize a third-party payment platform certified under the Payment Card Industry Data Security Standard (PCI-DSS), prioritizing the protection of sensitive financial information.
As part of the booking process, all deposits made at the time of booking are non-refundable, serving as a commitment to the reservation and securing the selected property for the client's intended dates.
Service fees are assessed on a per-booking basis and are determined based on the scope of services provided, including but not limited to time invested, demand for the property, demand for dates, and any special requests made by the client. These fees are designed to reflect the level of effort and personalized attention dedicated to securing your rental property.
The service fee charged to the authorized credit card will reflect Costa Rica as the country for the processing of the fee, a fact that is duly accurate and non-negotiable.
5. Changes and Cancellations:
Changes to reservations, including but not limited to, dates, request for a different property, or cancellations may be subject to availability and fees or penalties as determined by the property management company. Clients must adhere to the cancellation policies outlined by the respective PMC.
Our company reserves the right to charge additional fees for changes or cancellations requested by the client, in accordance with the policies set forth by the PMC.
Cancellations or intend of cancellation must be done via email 48 hours before your next or final payment due date. Email reservations@luxeparadiseselect.com. Please note all payments done prior to your cancellation are non-refundable.
6. Force Majeure Events:
Our company, affiliates, property management companies, or owners are not responsible for circumstances beyond our control, including but not limited to pandemics, natural disasters, government actions, or other unforeseeable events ("Force Majeure Events") that may result in the cancellation or alteration of your reservation. In such cases, clients are encouraged to review the cancellation policies of the property management company and may be subject to their terms and conditions. We will make reasonable efforts to assist clients affected by Force Majeure Events, but we do not guarantee refunds or compensation beyond what is stipulated to us by the PMC.
7. Travel Insurance:
While travel insurance is optional, we highly recommend purchasing it to protect against unforeseen circumstances such as trip cancellations, interruptions, medical emergencies, or other travel-related issues. We do not sell insurance directly, but we can provide recommendations for reputable insurance providers upon request. It is the client's sole responsibility to acquire and review the terms and coverage of any insurance policy they choose to purchase. Our company is not liable for any losses or expenses incurred due to lack of travel insurance.
8. Indemnification:
Clients agree to indemnify and hold our company, property managers, property owners, agents, and affiliates harmless from any and all claims, damages, losses or liabilities arising from their use of our services and/or their stay at the rental property, including but not limited to property damage, personal injury, or violation of property rules. Clients are responsible for the adequate and responsible use of the rental property and any of its equipment including, but not limited to, stairs, elevators, decks, docks, pools, spas/hot tubs, kayaks, etc.
9. Governing Law and Jurisdiction:
These terms and conditions are governed by the laws of Costa Rica. Any disputes arising from these terms and conditions, our website, or the use of our services shall be subject to the exclusive jurisdiction of the courts in Costa Rica.
10. Severability:
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By using our services, you agree to abide by these terms and conditions. We reserve the right to modify these terms at any time without prior notice. It is the client's responsibility to review and agree to the most current terms and conditions before using our services.